Whether it’s public or private sector, people expect an efficient, forthright, high-quality service with their quality of life at its very centre. On an individual basis this sounds perfectly manageable, but when we throw in emergencies, lengthy appointments, sudden changes to schedule, reprioritising entire workloads – and the countless other variables we might face in a typical working day, our usually strong personalities can be tested.

So, what are the principle qualities constantly required to succeed as a busy healthcare professional?

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